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Contact us

Call Joanne Gallagher

Tel: 01622 833453

Delivery Schedule

We aim to ship all items within 48 hours after payment is received if all items are in stock. Most orders are received within 3 business days, except during peak times, or when staff holidays can delay delivery. You will be notified if your parcel is likely to be delayed.

Due to the recent increase in postal charges, most packages will be sent 2nd class Royal Mail, unless you specifically request otherwise.To stop parcels from being incorrectly delivered, we use Royal Mail Signed For (Recorded Delivery) in most cases. Please therefore make sure that you ask for your item to be delivered to an address where someone is available to sign for it, or leave instructions as to where it can be left if you're out, with a neighbour, for example.

If Royal Mail attempt to deliver your item, but no one is available to sign for it, they will leave you a card, asking you to either collect your parcel from the Post Office or to telephone to arrange a Re-Delivery. If you do neither of these options, Royal Mail will keep your item for approximately 3 - 4 weeks, after which time they will return it to me. Chi-Mania can not be responsible for postage to re-send the item to you, if you have failed to collect it or have it re-delivered. Additional postage will be required from you if you wish the item to be re-sent.

If some of your order is not in stock we will aim to dispatch these items within 14 days of your order. If, in the unlikely event, that we are not able to send your items within 14 days we will contact you.

We will deliver outside of the EU but will not accept responsibility for customs charges due from larger orders. Please check your countries import charges before ordering.

Chi-Mania cannot be responsible for delays in delivering your order due to the Postal Service however caused.

Your order is not considered to be "lost" until 30 days after the expected delivery date. Therefore, unfortunately we are not in a position to replace your goods until such time that we receive a refund from Royal Mail.

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